Mr Bet Casino Canada

Lobby categories

Our slot categories include classic slots, video slots, 3D slots and penny slots. Our Casino section also includes live dealer games, blackjack, video poker, online poker, roulette, baccarat, keno, scratch cards and bingo.

Named slots

Our catalogue includes Book of Dead and Gates of Olympus.

Play on mobile

You can play video slots, table games and live casino games on a mobile device through our mobile browser experience.

Live games

Our live range includes live roulette, live baccarat, live poker and live blackjack with real dealers.

Studios and tables

Studios include Pragmatic Play Live, Live 88 and ICONIC21. Named tables include Bet on Poker, 6+ Poker and Maxima Roulette 4444x.

Blackjack availability

Our live blackjack tables are available around the clock.

Pre-match and live play

Our Sports section supports pre-match and live betting on sports and esports. Sports, esports and other event bets use your real-money balance, and casino bonuses cannot be used for sports bets.

Stakes and wager acceptance

We set minimum and maximum stakes per event and may change them or adjust individual account limits. We may refuse, restrict, cancel or limit a wager.

Errors and settlement

All bets are void after a system or process malfunction. If human error or a system problem means a bet is accepted at odds that are materially different from the general market or clearly wrong, or after an event has started, we may cancel or void that wager.

Posted results become final after 72 hours. During that window, we correct a result only for human error, system error or a mistake by the results source.

You must raise a dispute about a settled wager within three days of the decision.

Offer eligibility

You can have one bonus at a time, and deposit bonuses cannot be stacked. If we find bonus stacking, we may void all related bonuses and winnings.

Each offer is limited to one person, household, IP address, device, payment account and email address, including shared-computer environments.

Balances and withdrawals

When both balances are available, we use your real-money balance first and your bonus balance afterwards. Withdrawals are made only from your cash balance, and requesting one before bonus wagering is complete removes the full bonus amount.

Withdrawable winnings from bonus funds are capped at 200% of the bonus amount. We void any amount above that cap.

Free spins and progress

Free-spin winnings are credited as bonus money. Unused free spins expire within 7 days unless the offer states another period.

When free spins are granted across two or more days, we credit them in equal daily parts. We remove unused spins from the previous day before crediting the next part.

If your balance runs out before wagering is complete, bonus wagering resets and does not carry over to your next deposit. You can see active wagering requirements in Profile under Balance by selecting the small i next to the bonus balance.

Misuse consequences

Suspected bonus abuse can lead us to investigate, cancel, suspend or lock an account and void bonuses and related play. Examples include multiple accounts, delayed bonus rounds and syndicate play. We remove winnings from a bonus feature started with bonus funds and completed after the bonus was wagered, lost or forfeited.

Weekly cashback

Our weekly cashback is 5% of the money you spent in the previous week when that spending is over C$750 and your total withdrawals do not exceed your total deposits. We credit qualifying cashback automatically every Friday, and VIP cashback conditions may differ.

Every VIP level

Ruby, Emerald and Diamond all come with a weekly gift, a daily bonus and direct VIP support.

Birthday reward

A birthday bonus appears in Promotions on your birthday. You can claim it during that day, it is not added automatically, and it can be claimed only once per year.

Tournaments

Battle of Spins tournaments use a tournament-specific minimum bet in a qualifying slot and can award cash or free spins.

Ownership and fees

Deposits must come from an account, payment system or card registered in your own name. You need at least one successful deposit before requesting a withdrawal.

We absorb deposit fees in most cases, while charges from your own bank remain your responsibility.

Request steps

To withdraw, open Your Balance, choose Withdrawal, select a method used for your deposit, enter the amount and follow the on-screen instructions.

Verification and routing

Your email address and phone number must be verified before you create a withdrawal request. Withdrawals normally go to a payment method previously used for a deposit and in the same currency as the corresponding deposit. If we allow another method, additional checks apply.

Methods listed for withdrawals include Interac, Visa, Mastercard, EcoPayz, Neosurf, Bitcoin and more.

Timing and status

A withdrawal request remains pending for up to 48 hours. We process requests every day, including weekends and holidays, and arrival time depends on the payment method.

In Profile under Statistics, Payment and Withdrawals, each request shows Pending, Verification required, In process, Success or Fail. They show whether a request is queued, waiting for a verification you must complete before it can continue, under review, sent or cancelled, and the cancellation reason is available there.

On the same screen, you can cancel a pending request by selecting the trash-bin icon next to it.

Wagering and fees

Every deposit must be wagered 2x before withdrawal without a fee. Otherwise, we may apply a 10% fee to the withdrawal amount.

Withdrawal limits

Our withdrawal limits are set in euros and apply as the equivalent amount in your currency. The standard caps are €5,000 a week and €15,000 a month, counted from the last withdrawal unless another rule applies.

When total winnings exceed five times total deposits, withdrawals are capped at €5,000 within 30 days.

For winnings of €50,000 or more, we may pay the total in ten equal monthly instalments.

Provider splits and checks

A payment provider may split a large payout into transaction-sized chunks and may charge a fee for each chunk.

Additional verification may apply after cumulative withdrawals above €2,000. Checks may also apply below that level, and requested documents must be supplied in good quality within 14 days.

Sign-up

To sign up, you provide your name, username, email address and password, then confirm the link sent to your email address. You may register only one account.

Account closure

To close your account, email Customer Support from your registered email address.

Limits and cooling off

In your profile, you can set daily, weekly or monthly deposit limits and loss limits, wager limits for a chosen period and session-time limits. A 7-day cooling-off period is available.

Self-exclusion

You can set self-exclusion yourself in your account settings, where it applies automatically, or by writing to Customer Care from the email linked to your account, which takes effect within 24 hours. Once it takes effect, we block the account, and the restriction cannot be lifted early or shortened.

You should request a cashout before self-excluding because you cannot request one afterwards. We stop promotional and marketing messages while self-exclusion is active.

Playing habits and help

Play for entertainment, avoid chasing losses and take breaks. Gamblers Anonymous, Gambling Therapy and GamCare can help at any time.

What can I try if I cannot log in?

If your email address is correct but login still fails, the password may be wrong or you may have registered with a different email address.

How can I correct my date of birth?

Contact support to request a change to an incorrect date of birth.

Why is my cashback amount not showing?

The amount may still be processing, or its calculation time may not have arrived.